Shipping Policy

At Uma Gear, we strive to ensure your order is processed and delivered as quickly as possible. Please review our shipping policy below for details about shipping timelines, fees, and procedures.

1. Order Processing

• All orders placed on Uma Gear will be processed within 1-2 business days of receiving your order. Business days exclude weekends and holidays.
• Once your order is processed, you will receive an email or SMS notification confirming the shipment and providing tracking details (if applicable).

2. Shipping Method

• We offer Cash on Delivery (COD) as the only payment method. Upon receiving the order, you will pay in cash directly to the delivery agent.
• We use trusted local delivery partners to ensure safe and timely delivery.

3. Delivery Time

• Standard Delivery: Delivery times typically range from 3 to 7 business days depending on your location.
• Delivery times may vary based on your location, weather conditions, and local delivery schedules. We will do our best to keep you informed if there are any delays.

4. Shipping Fees

• Shipping is free for orders. For remote locations or special delivery areas, additional charges may apply, and these will be communicated to you at the time of checkout.

5. Delivery Address

• Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
• We recommend including a phone number for better coordination with the delivery team.

6. Tracking Your Order

• After your order is shipped, you will receive a tracking number (if available) so you can monitor the status of your shipment. Please note that not all delivery services provide real-time tracking.

7. Order Issues or Delays

• If your order does not arrive within the expected timeframe, or if there are any issues with the delivery, please contact us immediately. We will assist you in resolving the issue.

8. Failed Delivery Attempts

• If the delivery agent is unable to deliver your order due to customer absence or incorrect address details, the package may be returned to us. You may be charged additional fees for re-shipment, depending on the circumstances.

9. International Shipping

• Currently, we do not offer international shipping. Orders are limited to delivery

10. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, feel free to contact us at: [email protected]